Help with Application and Pay for Personal Support Workers and Home Employers

Contact Us

For help, email psw.info@deschutes.org, the contact for Personal Support Workers and In-Home Employers.

When you see the eXPRS EVV alert that says, "Contact your Case Management Entity (CME) because no service billing permits are found," you should email psw.info@deschutes.org

Submit PSW Timesheet

Submit Your Timesheets: Use the timesheet submission portal to send your hours.

Find the Payroll Calendar: Located on Public Partnerships (PPL) Website, here.

If Late: As per the rules, you'll get a notice if your timesheet is rejected. Make sure to send it in again before the next deadline.

Timesheet and eXPRS EVV Billing Support

Access eXPRS User Help Guides

PSW Criminal History Checks

Background check forms are sent through email using SignNOW

If you don’t have an email, please create one. Do not use a shared email for SignNOW forms
Email psw.info@deschutes.org if you need a new background check or to renew one

For new applications: we will contact the companies that process your background checks and wait for them to approve you. This can take up to five weeks.

For renewal requests: even after you send us all your forms, the State's system will still send messages to your eXPRS EVV and email about 'expiring DD 84-803 credentials'. You can ignore these messages.

PSW Navigation Services

Provider Navigator Services Overview:

You can get up to 20 hours of help from provider navigators.
They will guide and support you through joining the program and during the first six months.
Local offices can refer you, or you can join on your own.
Provider navigators will contact you to make a plan based on your needs.

Provider navigators help by:

Watching your progress as you join
Helping with paperwork, like the PPL form
Solving problems during joining
Ensuring you do your background check on time
Helping you sign up for orientation
Offering trainings in resume building and interviews

Provider navigators also help enrolled providers by:

Teaching how to use Carina to find work
Explaining how to use Electronic Visit Verification (EVV)
Ensuring you complete core training in 120 days
Tracking credential dates for timely renewal
Offering trainings in time management, planning, computer skills, and communication

*For more info, see the PDF flyer at the end of the page.

For general information about the program, contact the Oregon Home Care Commission at OHCC.ProviderNavigator@odhsoha.oregon.gov.

Contact info for the ARC:
Email: navigator@thearcoregon.org
Phone: 541-241-9988

Carewell, PSW Orientation & Training

Online Registration Portal Access (multiple languages available).
Submit a training support request: Carewell SEIU 503. Carewell Phone: 1-844-503-7348 (M - F 8am - 6pm).

Public Partnerships (PPL), Payroll Provider to PSWs

PPL is a company that handles payroll and application support for Personal Support Workers (PSWs) and In-Home Employers. You can find the payroll calendar on this page under the 'Submit PSW Timesheet' section. It is available in both English and Spanish. Visit the PPL Support Webpage for more details.

PPL Customer Service:

pplorfmas-cs@pplfirst.com
PPL (English): 1 - 888 - 419 - 7705
PPL (Español): 1 - 888 - 419 - 7720

Benefits and Union Access

OHCC: Oregon Home Care Commission and Trust.

Update your personal information: Resources and Forms.

PSW Wages

PDF document located at end of this page titled, "PSW Step Assignment Overview"

Carina, Individuals & Families looking for care

Carina is a website that is easy to use. It helps people find caregivers that match what they need. This tool is for people using Medicaid and the Oregon Independence Program. Carina works with the Oregon Department of Human Services and other groups to make this a helpful tool for finding care in Oregon.